Support

Once signed in, use Messages for questions about your project. Messages stay in one record with your project, and BNSN is notified when you send one. Use Change requests when you want something added or changed, so it can be scoped before work begins.

Never send passwords, access tokens, or recovery codes by email or message. Add them to the encrypted vault from Credentials instead.

The portal is invite-only and signs you in with a one-time link sent to the address that received your invitation. Each link works once and expires after an hour. If a link has expired or already been used, request a new one from the sign-in page.

If no link arrives, check your spam folder, then email [email protected] from the address you were invited with.

Invoices open on Stripe's secure payment page from your portal's billing screen. For a question about an invoice, email [email protected] with the invoice number. Do not email payment card details. The billing terms explain how charges, cancellations, and refunds are decided.

Build an estimate to see a planning range and send your project details, or read how to start a project.

Published service notices appear on the status page. Report a suspected security issue to [email protected], as described in the security statement.